A few thoughts on twitter and social media at the Edinburgh Fringe Festival this year:
For the first time, using Twitter felt like the norm rather than the exception – the festival community had collectively hit a critical mass of performers and audience members who were using it year-round, and tweeting during the festival seemed natural and obvious. Using Twitter to talk about theatre and comedy, to review and recommend, to gossip and bitch – these were all habits that were firmly in place.
Twitter also became an unofficial clearing house for spare tickets; I’m almost surprised that a hashtag didn’t emerge to make it easier to track last-minute offers. That said, Theatre Ninjas did a great job of networking companies, venues and audiences for ticket deals through their website, Twitter and an iPhone app.
On a more personal note, Twitter’s perma-presence also meant that the distance between audience and show was shorter – and that feedback was faster. Most evenings after the Penny Dreadfuls show, we’d see two or three instant reviews of that night’s performance: mainly (and thankfully) praise, but occasionally (and inevitably) disappointment. The speed of that feedback – and its brevity – could be a double-edged sword, an instant tweak to your evening’s mood.
It was hard to track the direct influence of an active twitter account: while we were in regular conversation with friends, audience members and other shows, there’s no easy way to measure how this translated into, say, sales.
The same is true of mentions by high-profile twitterati. The day before opening, we were delighted to discover that Neil Gaiman (@neilhimself) was listening to the Dreadful’s Brothers Faversham BBC radio series during our tech rehearsal. A few tweets later and he’d – unprompted – recommended our show to his 1.5 million followers. Did that sell tickets? Did it influence the success of our run? I have no real idea. It certainly made me happy; rumours of a Snoopy dance are not wholly unfounded.
But then to try to read the success of social media solely in terms of sales is probably to miss the point. Though we used the @dreadfuls account to retweet links to reviews and appearances on other shows, I don’t think we pursued the hard sell. We didn’t follow the example of other social media marketeers to use the account to run competitions for tickets, or to offer giveaways. More often than not, we used the @dreadfuls account to recommend shows that we’d enjoyed, to talk about side-projects (tom:foolery, Gutted, flyerface, Sketchatron) and – above all – to exchange poor jokes. Very poor jokes. And so, if our use of Twitter was successful this fringe, it’s because we were in it for the conversation.
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